Solar Shine Inc. – Terms & Conditions & Privacy Policy

Solar Shine Inc. Privacy Policy

1. Personal Information Collection

What We Collect:
We collect only the information necessary to deliver our services, such as:

Full name

Contact information (e.g., phone number, email address)

Service address

How We Use It:
Your data is used to:

Schedule and carry out solar panel and window cleaning services

Communicate appointment details or service updates

Ensure customer satisfaction and follow-up

Your information is stored only for as long as necessary to fulfill these purposes or as legally required.

2. Property Privacy & Video Recording

Recording for Promotional Use:
We may occasionally record video content during service visits for promotional purposes (e.g., YouTube, website, or social media).

Consent Requirement:
Recordings will only take place with your explicit consent, obtained through:

A signed media release form, or

Consent confirmed during the booking process

Scope of Recording:
We strictly record work-related activities and avoid capturing personal, sensitive, or unrelated areas of your property.

Opt-Out Option:
You may opt out of recordings at any time prior to your appointment by contacting us. We will respect and honor all opt-out requests.

Storage & Access:
Recorded content is securely stored, accessible only to authorized personnel, and retained for up to 12 months unless deletion is requested earlier.

3. Data Security & Sharing

Security Measures:
We use industry-standard protections to safeguard your data, including:

Encrypted storage

Secure servers

Limited internal access

Data Sharing Policy:
We do not sell or distribute your information to third parties. We only share data when:

Legally required (e.g., court orders, subpoenas), or

Necessary to facilitate services through trusted partners (e.g., payment processors) bound by confidentiality agreements.

4. Payment & Approval of Services

Approval of Work:
By submitting payment for an invoice or by signing and approving an estimate, you:

Confirm that you have reviewed and accepted the scope of work outlined

Acknowledge that the services have been or will be completed as agreed

Accept that the job is satisfactory upon completion

Nonrefundable Policy:
All work that has been approved and signed via estimate, or approved through invoice payment, is nonrefundable.
We are responsible only for completing the specific services clearly listed in the signed estimate or invoice. Any additional work outside the agreed scope may require a new estimate or separate agreement.

Concerns or Disputes:
If you have any issues with the service, they must be communicated to us before payment is made or work is commenced. Once payment is received or an estimate is signed, the work is considered approved.

5. Your Rights as a Customer

You have the right to:

Access: Request details about the personal data we hold on you

Correction: Request correction of inaccurate or outdated information

Deletion: Request deletion of your personal data (subject to legal obligations)

Withdraw Consent: Withdraw previously granted consent for recordings or promotional use

6. Updates to This Policy

We may update our Privacy Policy periodically.
All changes will be posted at: www.solarshineinc.com

Where feasible, you may also receive updates via email or a website notice.
Changes take effect immediately upon posting unless stated otherwise.

Contact Us

For any of the following:

Questions about this Privacy Policy

Opting out of promotional recordings

Exercising your data rights

Raising concerns or disputes about a completed service